Request a Return Authorization by calling xx-xxxxxx or emailing us at [email protected] or reaching out directly to your FACTORFIVE rep for assistance.
Refunds will usually be issued within 30 business days of receiving and processing your return.
Products must have been purchased directly from www.factorfivelebanon.com or an authorized FACTORFIVE provider. We cannot accept returns of products purchased from other professional outlets or third-party vendors. If you are unsure whether or not you bought your product from a FACTORFIVE provider, please email [email protected]. Please contact our offices within 5 days (unless otherwise stated in a specific promotion) of the date the product was purchased.